Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ... Sentara Health Plans Member Portal The Summary of Benefits and Coverage (SBC) document will help you choose a health plan. The SBC shows you how you and the plan would share the cost for covered … Sentara Health Plans is part of the Sentara Healthcare integrated health care system. This system is made up of companies owned by Sentara Healthcare. In order to ensure uniformity throughout the system, every member of the Sentara Healthcare family, including Sentara Health Plans, must comply with the basic privacy principals found in the ... Sentara Health Plans offers health coverage for groups, individuals, Medicaid, and Medicare in Virginia and Florida. It is part of Sentara Health, a not-for-profit health system with over 130 years of history and mission. Sentara Medicare is a service of Sentara Health, recognized as one of the nation’s top 15 highest-performing health systems by IBM Watson Health 2. As part of the Sentara system, Optima Health operates with the same mission—to improve health every day. 1Members with chronic condition (s) that meet certain criteria may be eligible for this ...Appeals should be sent to: Appeals and Grievances. PO Box 62876. Virginia Beach, VA 23466. Phone: 1-844-434-2916 (TTY: 711) Fax: 1-866-472-3920. If the service remains denied after submitting an appeal to Sentara Health Plans, the member or their authorized representative may request a DMAS State Fair Hearing.Appeals should be sent to: Appeals and Grievances. PO Box 62876. Virginia Beach, VA 23466. Phone: 1-844-434-2916 (TTY: 711) Fax: 1-866-472-3920. If the service remains denied after submitting an appeal to Sentara Health Plans, the member or their authorized representative may request a DMAS State Fair Hearing. Welcome to Sentara Health Plans. On January 1, 2024, Sentara announced a significant development in our commitment to providing exceptional healthcare: Optima Health and Virginia Premier consolidated under a new name, Sentara Health Plans. This consolidation marks a pivotal moment in our journey toward improving healthcare accessibility and ... Schedule an appointment. Call a Licensed Plan Advisor at 1-855-434-3267 (TTY: 711) Updated: September 30, 2023. Get answers to common questions about health insurance and help with understanding your healthcare options. These frequently asked questions will help you learn about Medicare, Medicare Advantage and the coverage you can receive.Sentara Health Plans offers health insurance coverage to over 875,000 members in Virginia and North Carolina. It has a network of over 35,000 providers and employs clinical and non-clinical staff for member support … To register for this program, please contact a Sentara Health Plans care manager at 1-866-503-2730, between 8:00 a.m. and 5:00 p.m., Monday through Friday. You may also reach the care manager through email at [email protected]. Cardinal Care Implementation. September 1, 2023, Sentara Health Plans will merge its Medallion 4.0 and CCC+ Medicaid programs under one new program and product name. This transition ensures alignment with statewide changes led by the Virginia Department of Medical Assistance Services (DMAS).MemberNEWS 4th Issue December 2022. December 19, 2022. In This Issue: Oh, hello! Sentara Health Plans is now in Northern Virginia, Sentara Health Plans celebrates the Great American Smokeout®️, Exciting Pharmacy and Vision Benefit Updates, Flu Season is Here, Address Gaps in Your Healthcare, and more.Sentara Health Plans. Sign In. Sign in as a: Member. Employer. Provider. Broker. or. Register Now. About Sentara Health Plans. Shop for Insurance. Quality and …Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...Sentara Medicare offers Medicare Advantage and special needs plans with dental, vision, hearing, and prescription drug coverage. Find the plan for you at a price you …Appeals should be sent to: Appeals and Grievances. PO Box 62876. Virginia Beach, VA 23466. Phone: 1-844-434-2916 (TTY: 711) Fax: 1-866-472-3920. If the service remains denied after submitting an appeal to Sentara Health Plans, the member or their authorized representative may request a DMAS State Fair Hearing. Sentara Health is a not-for-profit healthcare organization serving Virginia and northeastern North Carolina. It is based in Norfolk, Virginia and offers services in 12 acute care hospitals, with 3,739 beds, 853,000 members in its health plan, [1] 10 nursing centers, and three assisted living facilities across the two states. Sign In. The resources listed here are intended for providers associated with Sentara Community Plan, the plan formerly known as Virginia Premier. If you forgot your username or need help with your password, call 1-877-814-9909 or email [email protected] In. The resources listed here are intended for providers associated with Sentara Community Plan, the plan formerly known as Virginia Premier. If you forgot your username or need help with your password, call 1-877-814-9909 or email [email protected]. Health insurance plans for individuals, families, businesses, Medicare, and Medicaid. Sentara Health Plans | Virginia Beach VA Sentara Health Plans, Virginia Beach, Virginia. 3,750 likes · 599 talking about this · 814 were here. Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara … Health insurance plans for individuals, families, businesses, Medicare, and Medicaid. Sentara Health Plans | Virginia Beach VA Sentara Health Plans, Virginia Beach, Virginia. 3,750 likes · 599 talking about this · 814 were here. Sentara Medicare is a service of Sentara Health, recognized as one of the nation’s top 15 highest-performing health systems by IBM Watson Health 2. As part of the Sentara system, Optima Health operates with the same mission—to improve health every day. 1Members with chronic condition (s) that meet certain criteria may be eligible for this ...Sentara Health Plans provides health insurance coverage to over 875,000 members through a full suite of commercial products including consumer-driven, employee-owned and employer-sponsored plans, individual and family health plans, employee assistance plans and plans serving Medicare and Medicaid enrollees. With more than 55 years of …Call member services at 1-877-552-7401 or TTY 711. 1 This information is specific to members enrolled in Sentara Health Plans fully insured employer group health plans issued by Sentara Health Plans. Members enrolled in a self funded employer group health plan should verify benefits with their employer.Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...This week, we are sharing the following provider updates — see below to learn more. At the end of 2023, the Optima Health and Virginia Premier brands will retire and unify under Sentara Health Plans. Our growth affords us the opportunity to innovate and adapt to align with best practices in the industry, as well as partner with you to … 1) Please select your plan: Sentara Community Plan: Medicaid for dates of service on or after 1/1/2024. (Cardinal Care) Sentara Medicare for dates of service on or after 1/1/2024. (Sentara MAPD, MA, D-SNP, C-SNP, Part B Give Back) Optima Community Care: OCC Medicaid for dates of service on or before 12/31/2023. (OHCC/FAMIS/Family Care) SENTARA HEALTH PLANS. MEDICAL PRIOR AUTHORIZATION/STEP -EDIT REQUEST* Directions: The prescribing physician must sign and clearly print name (preprinted stamps not valid) on this . request. All other information may be filled in by office staff; fax to 1-844-668-1550. No additional phone calls will be . necessary if all …Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...If you need answers to other questions or need to ask about a specific plan and benefits please call member services from 8 a.m. to 6 p.m. Monday through Friday at the phone number listed on the back of your member ID card. If you are not a member and need information about enrolling, call 757-552-7401. TTY lines for the hearing impaired are 711.Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...To learn about your plan, talk to one of our Sentara Individual & Family Health Plan Advisors at 1-844-206-3208. Find the Right Plan for You. Learn the differences between open enrollment period and special enrollment period, including how to handle life-changing events such as getting married, having a baby or getting divorced.Sentara Health Plans offers health insurance coverage to over 875,000 members in Virginia and North Carolina. It has a network of over 35,000 providers and employs clinical and non-clinical staff for member support … Sentara Health Plans Member Portal Preferred Provider Organization (PPO) products are issued and underwritten by Sentara Health Insurance Company. Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be ...All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans and the Centers for Medicare and Medicaid Services (CMS). Medicaid and FAMIS products are administered under an agreement with Sentara ... Contact Us. For general inquiries, contact Broker Services. 757-552-7217 or 1-866-927-4785 (toll–free) 8 a.m. to 5 p.m. EST Monday through Friday. Please see the chart below for details about these types of plans. *Sentara Health Plans does not require referrals for HMO plans; however other insurance carriers may require a referral for specialist treatment. **Spinal manipulation is covered under all Affordable Care Act-compliant qualified health plans (QHP).If you need answers to other questions or need to ask about a specific plan and benefits please call member services from 8 a.m. to 6 p.m. Monday through Friday at the phone number listed on the back of your member ID card. If you are not a member and need information about enrolling, call 757-552-7401. TTY lines for the hearing impaired are 711.Call 1-866-546-7924 (TTY: 711) Monday–Friday, 8 a.m.–5 p.m. 1 Medicare approved Sentara Medicare to provide some of these rewards as part of the Value-Based Insurance Design Program. This program lets Medicare try new ways to improve Medicare Advantage plans. Rewards cannot be used to buy tobacco or alcohol. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans and the Centers for Medicare and Medicaid Services (CMS). Medicaid and FAMIS products are administered under an agreement with Sentara ... Preferred Provider Organization (PPO) products are issued and underwritten by Sentara Health Insurance Company. Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be ...Sentara Health Plans offers individual health plan coverage that includes prescription benefits, wellness programs, preventive services, as well as useful tools to manage healthcare costs. Extra savings and discounts. Wellness and prevention programs: cancer screenings, women's wellness visits, and child wellness programs.All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans and the Centers for Medicare and Medicaid Services (CMS). Medicaid and FAMIS products are administered under an agreement with Sentara ...Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...SENTARA HEALTH PLANS. MEDICAL PRIOR AUTHORIZATION/STEP -EDIT REQUEST* Directions: The prescribing physician must sign and clearly print name (preprinted stamps not valid) on this . request. All other information may be filled in by office staff; fax to 1-844-668-1550. No additional phone calls will be . necessary if all …Preferred Provider Organization (PPO) products are issued and underwritten by Sentara Health Insurance Company. Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be ...This week, we are sharing the following provider updates — see below to learn more. At the end of 2023, the Optima Health and Virginia Premier brands will retire and unify under Sentara Health Plans. Our growth affords us the opportunity to innovate and adapt to align with best practices in the industry, as well as partner with you to …Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara …Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ... Sentara Health Plans Member Portal That's why Sentara Health Plans partnered with MDLIVE®, a national telehealth company, to expand access to quality, convenient healthcare by offering virtual appointments. Using the latest technologies in web and telecommunications, consumers and physicians are able to interact in real-time over the telephone or online video.Sentara Health Plans will not take punitive action against a provider who requests an expedited resolution or supports a member’s appeal. An urgent care claim is a claim for medical care treatment where using the standard Sentara Health Plans appeal procedure for making a decision would: (a) Seriously jeopardize the life or health of the member or …Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...A formulary is a list of covered drugs selected by Sentara Medicare in consultation with a team of health care providers, which represents the prescription therapies believed to be …Sentara Health Plans will not take punitive action against a provider who requests an expedited resolution or supports a member’s appeal. An urgent care claim is a claim for medical care treatment where using the standard Sentara Health Plans appeal procedure for making a decision would: (a) Seriously jeopardize the life or health of the member or …Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...Sentara Health Plans Member PortalSentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ... Sentara Health Plans provides health insurance coverage to over 875,000 members through a full suite of commercial products including consumer-driven, employee-owned and employer-sponsored plans, individual and family health plans, employee assistance plans and plans serving Medicare and Medicaid enrollees. With more than 55 years of experience ... Sentara Health Plans Member PortalSentara Health Plans is here to help you get back on track with your preventive care, immunizations, and disease management as safely as possible. Emergency Travel Assistance. Sentara Health Plans offers a value-added service called Emergency Travel Assistance. These fully paid, global-emergency medical and travel services are provided …Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...Sentara Health Plans EDI Sentara Health Plans W9. Find information on claims submission, claim guidelines and billing reference sheets. Preferred Provider Organization (PPO) products are issued and underwritten by Sentara Health Insurance Company. Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be ... Jan 8, 2024 · Sentara Health Plans offers individual health plan coverage that includes prescription benefits, wellness programs, preventive services, as well as useful tools to manage healthcare costs. Extra savings and discounts. Wellness and prevention programs: cancer screenings, women's wellness visits, and child wellness programs. MemberNEWS 4th Issue December 2022. December 19, 2022. In This Issue: Oh, hello! Sentara Health Plans is now in Northern Virginia, Sentara Health Plans celebrates the Great American Smokeout®️, Exciting Pharmacy and Vision Benefit Updates, Flu Season is Here, Address Gaps in Your Healthcare, and more.Sentara Medicare offers all-in-one Medicare Advantage plans with both medical and prescription drug coverage. Our plans provide more coverage than Original Medicare with benefits including a monthly grocery allowance*, a quarterly over-the-counter products allowance, dental, vision, and hearing allowances, and SilverSneakers®.Aquí nos gustaría mostrarte una descripción, pero el sitio web que estás mirando no lo permite.Prescription Drug Authorization Forms — Employer Plans, Individual & Family Plans, and FAMIS. As of November 1, 2021, drug authorization requests for Individual & Family Plans will be processed and reviewed by Sentara Health Plans. Please use the updated forms found below and take note of the fax number referenced within the Drug ...All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans and the Centers for Medicare and Medicaid Services (CMS). Medicaid and FAMIS products are administered under an agreement …Sentara Medicare offers all-in-one Medicare Advantage plans with both medical and prescription drug coverage. Our plans provide more coverage than Original Medicare with benefits including a monthly grocery allowance*, a quarterly over-the-counter products allowance, dental, vision, and hearing allowances, and SilverSneakers®. We Are Here For You. Let's talk about the benefits and services you will get when you become a Sentara Health Plans member. Sentara Community Plan. 1-800-881-216 6 (TTY: 711 ) Monday through Friday, 8 a.m. to 8 p.m. Apply Now. Check Eligibility. Sentara Health Plans launched its new claims platform on May 1, 2023, for Medicare claims only at this time. As part of this change, providers will have all EFT/ERA issued through PaySpan ® .Sentara Medicare is a service of Sentara Health, recognized as one of the nation’s top 15 highest-performing health systems by IBM Watson Health 2. As part of the Sentara Health system, Sentara Medicare operates with the same mission—to improve health every day. 1Members with chronic condition (s) that meet certain criteria may be eligible ...Sentara Health Plans EDI Sentara Health Plans W9. Find information on claims submission, claim guidelines and billing reference sheets.Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...A formulary is a list of covered drugs selected by Sentara Medicare in consultation with a team of health care providers, which represents the prescription therapies believed to be …The MSBU also conducts proactive outreach to customer groups to assist with education on important employer and member resources and value-added services. For employer plans to cover 1-4 enrolled employees, contact our dedicated Micro Small Business Team at 1-888-706-2957. Micro Small Business Unit FAQs.Your PCP will provide routine and preventive care services such as annual physicals, exams, and treatment for colds and flu. Your PCP can help you focus on staying healthy in addition to treating you when you are sick or hurt. Through routine care, your PCP can catch problems early before they become serious or lead to major illnesses. Sentara Health Plans Member Portal Sentara Health Plans. More than 1 million commercial, Medicaid, and Medicare health plan members in Virginia and Florida. Sentara Medical Group (SMG) More than 1,500 quality physicians and advanced practice providers completing more than 2.8 million patient visits each year. Sentara College of Health Sciences
Jan 8, 2024 · Sentara Health Plans offers individual health plan coverage that includes prescription benefits, wellness programs, preventive services, as well as useful tools to manage healthcare costs. Extra savings and discounts. Wellness and prevention programs: cancer screenings, women's wellness visits, and child wellness programs. . Midoregoncreditunion
Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara …Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...Your PCP will provide routine and preventive care services such as annual physicals, exams, and treatment for colds and flu. Your PCP can help you focus on staying healthy in addition to treating you when you are sick or hurt. Through routine care, your PCP can catch problems early before they become serious or lead to major illnesses.Sentara Health Plans offers a variety of tools to ensure you make the most of every health care dollar. You can look up medications covered by the plan, get cost estimates for those drugs, or search network pharmacies. To make the most of these tools, we recommend that you sign in to access your secure, personalized information, especially if ...Preferred Provider Organization (PPO) products are issued and underwritten by Sentara Health Insurance Company. Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be ...Sentara Health Plans offers individual health plan coverage that includes prescription benefits, wellness programs, preventive services, as well as useful tools to manage healthcare costs. Extra savings and discounts. Wellness and prevention programs: cancer screenings, women's wellness visits, and child wellness programs.Thank you for choosing Sentara Health Plans. We are excited to serve the employees and family members of the City of Newport News. We encourage you to take some time to explore the plans and resources available to you as a Sentara Health Plans member. 2024 Benefits. Access plan documents and benefits information. Health and Wellness. …Thank you for choosing Sentara Health Plans. We are excited to serve the employees and family members of the City of Newport News. We encourage you to take some time to explore the plans and resources available to you as a Sentara Health Plans member. 2024 Benefits. Access plan documents and benefits information. Health and Wellness. …Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ... Sentara Employee Assistance Program (EAP) Sentara EAP is here to help—whether you are looking to improve a relationship, build resilience, navigate a life transition, develop self-care practices, or address other personal and professional challenges. We offer dynamic services for employees and employers. From individual counseling to crisis ... Preferred Provider Organization (PPO) products are issued and underwritten by Sentara Health Insurance Company. Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be ...Colin Drozdowski is President of Sentara Health Plans (SHP) and an Executive Vice President of Sentara. Through its two health plans, Optima Health and Virginia Premier, SHP serves more than 950,000 members and partners with more than 100 hospitals and 25,000 physicians. Colin is responsible for the strategic direction, performance and … To register for this program, please contact a Sentara Health Plans care manager at 1-866-503-2730, between 8:00 a.m. and 5:00 p.m., Monday through Friday. You may also reach the care manager through email at [email protected]. Jan 12, 2024 · We’re proud to offer Sentara Medicare – plans that give your clients everything Medicare offers plus some extra benefits and preventive services, including: $0 copay for personal doctor visits. $0 copay for many generic drugs. Dental, vision and hearing benefits. Over-the-counter allowance. Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...Access your plan, find care, pay your bill, and get discounts and cost estimates with Sentara Health Plans. Learn about COVID-19 resources, wellness programs, and …Sentara Healthcare invests nearly $4 million in two new pipeline development programs to support students pursuing healthcare careers Sentara Community Care Achievements Sentara Community Care achieves measurable results in 2022, plans to expand across the Commonwealth in 2023Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans ...If you need answers to other questions or need to ask about a specific plan and benefits please call member services from 8 a.m. to 6 p.m. Monday through Friday at the phone number listed on the back of your member ID card. If you are not a member and need information about enrolling, call 757-552-7401. TTY lines for the hearing impaired are 711..